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Constellation

USB Car connection confirmed By Samsung support to not work

Very sad.  Such a basic feature that doesn't work.  Just got this phone and very frustrated that I couldn't get this to work.

 

When I connect I get a song that plays called "Samsung Brand Music 2019", so I know that piece works.  If I try to play another music app, it just plays through the phone speaker, but the Samsung Brand music still plays through the car sterio.    So the audio definetly works with the phone and car sterio, , but no other Audio apps work.  Google Play Music, spotify or reverbnation.  

These all used to work with my iPhone.

Bluetooth is not option on one of my cars, only USB and Aux, and I don't wnat to use aux becasue I can't skip songs from my radio.

I contacted Samsung support and after tyring to say it was licensing, or firmware on the car stereo (even though there Brand Music works), the rep basically said, Sorry, you will jsut have to us Aux or Android Auto.

 

No, i won't.  I'm returning this and going back to an iPhone.

9 REPLIES 9
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Asteroid

Re: USB Car connection confirmed By Samsung support to not work

Well, someone has some anger issue. Btw I can play music through my car with a USB just fine. You have to click on the USB options when you plug it in and change where you want the sound to play from. I even play the sounds from my games or the kids phones through my car..... so your tantrum is unnecessary. 

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Constellation

Re: USB Car connection confirmed By Samsung support to not work

Haha.  Well, yeah, when you buy a new phone, you expect simple things to work, so yeah, I'm a bit angry.

 

So, when I plug my phone in via USB to all 3 of my cars, I get a message that says:  

 

"Allow Access to your data

 

The connected device will be able to access file on this phone (MTP Connection)

 

Deny or Allow"

I choose Allow, and the "Samsung Brand Music 2019" starts playing through my car stereo.  I try to start up Spotify or Google Play Music, and it only plays through my phones speakers, while the "Samsung Brand Music 2019" plays through the car stereo.

 

It never give's me the opportunity to "change where you want the sound to play from" like you say yours does.   

 

You should check out this thread by the way.  Full of others with the same problem I have: https://eu.community.samsung.com/t5/Galaxy-S10e-S10-S10-S10-5G/S10-S10-USB-connection-to-car/td-p/10...

 

So, to get your phone to "change where you want the sound to play from", how are you doing that?

 

Are you talking about swithing the input on your car or are you doing that on your phone?  

 

Also,what audio apps are you using?  Google Play Music, Spotify, YouTube or something else?

 

Are you using Android Auto?

 

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Asteroid

Re: USB Car connection confirmed By Samsung support to not work

I'm in the same boat. Just got a new Galaxy S10. While my iPhone 7 had no problem connecting to my car through USB, the Galaxy S10 can't seem to do it. If there's a simple fix, it would be nice if Samsung would let it's customers know. I would have stayed with the iPhone if I had known this feature didn't work on the S10.

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Asteroid

Re: USB Car connection confirmed By Samsung support to not work

I'm using a usb right now to play anything I want right now with my s10+

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Constellation

Re: USB Car connection confirmed By Samsung support to not work

Can you let me know how you're doing that? My s10 plus isn't connecting via usb either and the bluetooth quality is subpar and keeps disconnecting. Thanks!

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Constellation

Re: USB Car connection confirmed By Samsung support to not work

 


@Rpierce2032 wrote:

I'm using a usb right now to play anything I want right now with my s10+


HOW??

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Astronaut

Re: USB Car connection confirmed By Samsung support to not work

Having a similar problem with my S9 and new Toyota RAV4, I can bluetooth my music but there is a USB port which I would sooner use but does not work.  Other samsung phone A40 does though so issue is s9 software.

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Astronaut

Re: USB Car connection confirmed By Samsung support to not work

I just bought a 2019 Highlander and having the same issue with my Note 9.  When I asked the dealer about it, they told me it was the cord.  Two different cords later and still wasn't working.  Finally decided to look up on the internet, only to find out it's the phone and not the car or cord.  Shame on Samsung, in this day and age you would think it's a no-brainer to ensure their phones are able to connect to automobiles seamlessly and without issue.  And the fact that they're so apathetic about solving the issue is even more disconcerting.  Add to that the fact that in other forums about this issue Samsung is blaming it on the car's head unit, programming and/or cord while all along knowing it's their products shows they're not very reputable.  Looks like I'll be going back to the iPhone soon.

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Astronaut

Re: USB Car connection confirmed By Samsung support to not work

The streaming music services you mention are sent out of the usb hub only in a digital stream. This is so an external DAC can be used to improve sound quality.

If you buy an Audioquest Dragonfly or a Chord Mojo not only will it work (you connect the DAC to the AUX in in the car) but it will sound great!

The only downside is that you may also need an app called USB Audio Player Pro, as the software in the Samsung is notoriously dreadful and you may hear pops and crackles (rather like an old LP) without this app.

Mike

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