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Constellation

Unable to answer calls from locked screen

I have a new S10, upgraded from an S8.  On the S10, I cannot answer calls from the locked screen. The green and red telephone buttons appear, that you are supposed to "slide" to answer or decline calls.  I press on these icons, but nothing happens. They do not work. Any suggestions??  Seems like maybe a software/programming bug.

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Re: Unable to answer calls from locked screen

hi,

did issue started as soon as u got the phone? 
do you have any theme applied on to ur phone?

also, what carrier are you using? and can i have your software version? you can find it at Settings -> About -> Softare Info -> last 4# of Baseband verison

 

can you test it on safe mode please?

do you have call recording app by any chance?

 

thanks!

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