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Constellation

Unable to update to Android 10 on SM-G975U at&t phone using Canadian provider network

I bought a unlocked refurbished S10+ phone in Canada that was AT&T branded. When I check for updates, it says my phone is up to date but I am on Android 9 and there should be a new version with Android 10. I haven't received any new updates and my security patch level is August 1, 2019. 

 

I am using a Canadian provider Fido SIM. I have tried using the Samsung Smart Switch on Windows 10 and it also says that my phone is up to date.

 

How do I upgrade my phone and receive OTA updates without having to be connected to AT&Ts network?

 

Help would be greatly appreciated as it apears my brand new phone will never get any updates ever.

 

Ray

1 REPLY 1
Constellation

Re: Unable to update to Android 10 on SM-G975U at&t phone using Canadian provi..

You can't go with OTA if refurbished.

Updates could only be through sammobile.com with ODIN.

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