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Samsung_Gee23
Astronaut

Re: Update issue ?

I have downloaded Google keyboard and restarted the phone and nothing .. still had the issue

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Samsung Moderator
Samsung Moderator

Re: Update issue ?

I recommend giving the device a factory reset. Please be sure to decrypt any passwords and back up all data prior to doing so.

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Samsung_Gee23
Astronaut

Re: Update issue ?

I have gave the Galaxy s10 a hard factory reset and even cleared the cache and it stills does the same problem .

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Samsung Moderator
Samsung Moderator

Re: Update issue ?

Hmmm, this is strange. Honestly, I would recommend having your phone evaluated by a certified technician, you may have two options for this depending on your location. You can either visit a local uBreakiFix location or you always have the option of shipping your phone into the Samsung service center.

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Samsung_Gee23
Astronaut

Re: Update issue ?

Thank you for the tip. I'm sure I will send it and see what they tell me.

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