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StormE
Asteroid

Video Calling

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Can someone please tell why with all these cameras on my S10+, why can't I make regular video calls without using an app? Did I not turn something on?

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Samsung Moderator
Samsung Moderator

Re: Video Calling

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Video calling is a Carrier Specific Feature. In order to use Video calling from your Natvie Phone app, the carrier must authorize the feature and allow it as a feature on your account with them. If they don't support the feature, a third party app would be required in order to make video calls. 


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14 REPLIES 14
uservtIxznPUUf
Cosmic Ray

I want to know that my self

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I want to know that my self

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TROUBLE1ON1
Constellation

Right

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Samsung Care Ambassador

Re: Video Calling

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You should be able to go into your dialer then the 3 dots in the top right corner then settings and scroll down to see if Video Calling is Toggled on that should give you the option when your in the dial and select the contact it should have a icon for video 


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Note 9 User



Note 9 User on Verizon Wireless
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userCSdX1bRuWa
Constellation

if you have verizon you can call other verizon android ph...

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if you have verizon you can call other verizon android phones without the use of a app, i believe tmobile is same way just dont know how tmobile works, for verizon is shows a video camera on the contacts

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StormE
Asteroid

I have T-Mobile & thank you guys for your responses. I wa...

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I have T-Mobile & thank you guys for your responses. I was very leery asking the question but I figured who else would know but other S10+ users. It's just baffling to me that it isn't just up there with audio call like on my S9+.

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Samsung Care Ambassador

Re: I have T-Mobile & thank you guys for your responses. I wa...

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I use google duo for all of my video calling its the easiest i think


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Note 9 User



Note 9 User on Verizon Wireless
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StormE
Asteroid

I don't even see video calling as an option under my sett...

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I don't even see video calling as an option under my settings. And I'm forced to use Duo & WhatsApp but I shouldn't have. My favorite feature on our Samsung phones was being able to switch from audio to video call with ease. @samsung What's up? I NEED SOME ANSWERS! And thanks again everyone for your responses. And I've had this phone for over a month, I know I've tried everything.

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Samsung Care Ambassador

Re: I don't even see video calling as an option under my sett...

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i would contact your cell carrier because it should be there here are the steps 

 

Samsung Galaxy S10 - Turn Video Call On / Off - HD Voice

Caution Caution:

  • HD Voice isn't recommended if you use a 1X/3G Network Extender or a TTY/TDD device.
  • HD Voice on the smartphone must be turned on if you use a 4G Network Extender.

 

  1. From a Home screen, tap the Phone icon Phone icon (lower-left).
    Note If not available, swipe up or down from the center of the display then tap Phone Phone icon.
  2. Tap the Menu icon Menu icon (upper-right).
  3. Tap Settings.
  4. Tap the Video Calling switch to turn on Switch on or off Switch off.
    Note HD Voice must be turned on to turn video calling on or off.
  5. If presented, review the notification then tap OK to confirm.

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Note 9 User



Note 9 User on Verizon Wireless
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Samsung Care Ambassador

Re: I don't even see video calling as an option under my sett...

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@StormE  One other question is your phone carrier locked or unlocked 


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Note 9 User



Note 9 User on Verizon Wireless
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