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Str8Blazin420
Asteroid

GaryB82 that is not an option. You can not video call str...

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GaryB82 that is not an option. You can not video call straight from the phone app provided by Samsung. You must download a 3rd party app for video calls. Some exceptions on your part may apply.

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Samsung Care Ambassador

Re: GaryB82 that is not an option. You can not video call str...

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What is your model number



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Samsung Moderator
Samsung Moderator

Re: Video Calling

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Video calling is a Carrier Specific Feature. In order to use Video calling from your Natvie Phone app, the carrier must authorize the feature and allow it as a feature on your account with them. If they don't support the feature, a third party app would be required in order to make video calls. 


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StormE
Asteroid

Thank you guys for your responses again, but I believe Sa...

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Thank you guys for your responses again, but I believe Samsung Cole got it. My S9+ Was under the Carrier of T-Mobile and my S10 plus is under the Carrier of Sprint. I was able on my S9+ to switch from audio calls to video calls. Video calls isn't even an option on my S10+ under my NEW Sprint Carrier for the this device. Thank you again.

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StormE
Asteroid

@GaryB82... Thank you for your help. Ultimately calling m...

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@GaryB82... Thank you for your help. Ultimately calling my carrier was the solution.

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