4 weeks ago
Does anyone have issues with watching full screen videos then all of a sudden it goes to small view window. Would love to fix it
Does this happen when you are watching a video in a specific app?
In YouTube and Facebook. Amazon prime have tried on the new phone yet
Are you using the Samsung browser or the actual app when this happens?
3 weeks ago
Do you have accidental touch protection enabled?
No I dont
Does it occur when you place your device into safe mode?
Here are the troubleshooting steps for placing your device into safe mode: https://www.samsung.com/us/support/answer/ANS00062983/
a week ago
No never used safe mode. Just watching videos full screen then will re-size to lower right hand viewing
Safe mode is a troubleshooting tool. If it works correctly in safe mode, then you know that the issue is caused by a 3rd party app.