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Wheels87
Astronaut

Video

Does anyone have issues with watching full screen videos then all of a sudden it goes to small view window. Would love to fix it

9 REPLIES 9
Samsung Moderator
Samsung Moderator

Re: Video

Hey there!

 

Does this happen when you are watching a video in a specific app?

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Wheels87
Astronaut

In YouTube and Facebook. Amazon prime have tried on the n...

In YouTube and Facebook. Amazon prime have tried on the new phone yet

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Samsung Moderator
Samsung Moderator

Re: In YouTube and Facebook. Amazon prime have tried on the n...

Are you using the Samsung browser or the actual app when this happens?

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Wheels87
Astronaut

The app

The app

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Samsung Moderator
Samsung Moderator

Re: The app

Do you have accidental touch protection enabled?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Wheels87
Astronaut

No I dont

No I dont

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Samsung Moderator
Samsung Moderator

Re: No I dont

Does it occur when you place your device into safe mode?

Here are the troubleshooting steps for placing your device into safe mode: https://www.samsung.com/us/support/answer/ANS00062983/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Wheels87
Astronaut

No never used safe mode. Just watching videos full screen...

No never used safe mode. Just watching videos full screen then will re-size to lower right hand viewing

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Samsung Care Ambassador

Re: No never used safe mode. Just watching videos full screen...

Safe mode is a troubleshooting tool. If it works correctly in safe mode, then you know that the issue is caused by a 3rd party app. 

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