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Samsung_jtTn95s
Astronaut

Videos and Background Audio Stop Randomly

Videos on YouTube will randomly pause. Playing YouTube Music in the background will also pause at seemingly random times. Not sure if also happens in other apps.

7 REPLIES 7
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Samsung Care Ambassador

Re: Videos and Background Audio Stop Randomly

Hello. Please confirm that all streaming-type apps are excluded from Sleeping Apps, and aren't being optimised by Android.


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Samsung_jtTn95s
Astronaut

Re: Videos and Background Audio Stop Randomly

They are not in Sleeping Apps

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Samsung Moderator
Samsung Moderator

Re: Videos and Background Audio Stop Randomly

Are you using the YouTube app or an internet browser when this happens?

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Samsung_jtTn95s
Astronaut

Re: Videos and Background Audio Stop Randomly

The YouTube app. It seems to have happened more once I took my case off.

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Samsung Moderator
Samsung Moderator

Re: Videos and Background Audio Stop Randomly

Have you attempted to test this with any other video streaming applications?


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Samsung_jtTn95s
Astronaut

Re: Videos and Background Audio Stop Randomly

It doesn't seem to happen in Netflix.

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Samsung Moderator
Samsung Moderator

Re: Videos and Background Audio Stop Randomly

If Youtube is the only application you have this symptom in I would recommend reaching out to the developers of the application regarding this.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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