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Samsung_W6lltwV
Constellation

Videos keep closing automatically

Every time I try to watch a video the app closes or shrinks this just now started happening and its really frustrating does anyone have a solution to this problem 

6 REPLIES 6
Samsung_9dtxRhb
Astronaut

Go to the place you got your phone and tell them your pro...

Go to the place you got your phone and tell them your problem btw I'm 12 so if I'm wrong I'm sorry

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Samsung Moderator
Samsung Moderator

Re: Videos keep closing automatically

Have you updated your device recently?

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Samsung_W6lltwV
Constellation

Re: Videos keep closing automatically

@SamsungLarry Yes I have it's all up to date i have literally done nothing for this glitch to happen I even done factory reset and it just started happening right off the bat

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Red Giant

Re: Videos keep closing automatically


@Samsung_W6lltwV wrote:

Every time I try to watch a video the app closes or shrinks this just now started happening and its really frustrating does anyone have a solution to this problem 


Which app?

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Samsung_W6lltwV
Constellation

Re: Videos keep closing automatically

@Charkatak its every app that has video YouTube every internet browser hulu Netflix its literally every app that has some type of video in it 

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Samsung Moderator
Samsung Moderator

Re: Videos keep closing automatically

I recommend taking your device into UbreakiFix.com so they can see the issue happening. They can usually have your device back to you within the same day.

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