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WildinonSamsung
Astronaut

Warning do not do new update

Avoid the new update it'll freeze your device and only "fix" offered is a factory reset!

15 REPLIES 15
Rockstargirl68
Astronaut

I did it and it was fine this morning-- Galaxy S10+

I did it and it was fine this morning-- Galaxy S10+

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userFiC78Uu6KM
Asteroid

Re: I did it and it was fine this morning-- Galaxy S10+

Anyone had any success unlocking without factory reset?

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userWMMqCJbXrs
Asteroid

Re: I did it and it was fine this morning-- Galaxy S10+

Not yet but would love to know if someone does. It's been a week so far

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WildinonSamsung
Astronaut

Great! I'm glad you were one of the lucky ones!

Great! I'm glad you were one of the lucky ones!

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Samsung Care Ambassador

Re: Great! I'm glad you were one of the lucky ones!

There are thousands of "lucky ones"... definitely outnumber the few unlucky. And I know how it feels to be that unlucky one, I've been there and had a phone bricked by a failed update before... But in this case, a factory reset is actually not a bad solution. It shouldn't be a big deal with all the data being backed up to cloud services. It's inconvenient, sure, but this problem can be fixed by users themselves in a matter of minutes.

"If my post answered your question, please be sure to accept it as solution so other users can find answers quicker. Thanks"
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Red Giant

What is the build number of the bad update and on which d...

What is the build number of the bad update and on which device?

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Highlighted
Samsung Care Ambassador

Re: What is the build number of the bad update and on which d...

Build ending in S2ASF6 for a small amount of users on Verizon and possibly AT&T.


Best regards,
Rydah
Samsung Care Ambassador

If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.
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Samsung_cRwTIWG
Astronaut

Are you talking about the last update that came out in ma...

Are you talking about the last update that came out in may? There hasnt been any updates since then

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WildinonSamsung
Astronaut

No I'm talking about the one that came out this week that...

No I'm talking about the one that came out this week that seems to be affecting Verizon wireless customers mostly

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