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Samsung_b7yGvLq
Constellation

White/green light on bottom of phone i have s10+

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Any suggestions 

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Samsung Care Ambassador

Re: White/green light on bottom of phone i have s10+

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@Samsung_b7yGvLq is the light constant? Have you attempted to put your phone into safe mode to test if a 3rd party app is causing the problem?

To enter safe mode, from the power menu press and hold power off until safe mode appears.

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3 REPLIES 3
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Samsung Care Ambassador

Re: White/green light on bottom of phone i have s10+

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@Samsung_b7yGvLq is the light constant? Have you attempted to put your phone into safe mode to test if a 3rd party app is causing the problem?

To enter safe mode, from the power menu press and hold power off until safe mode appears.

View solution in original post

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jweaver1264
Constellation

Re: White/green light on bottom of phone i have s10+

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Yes and it didn't work!! What or who to call?

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Samsung Moderator
Samsung Moderator

Re: White/green light on bottom of phone i have s10+

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@jweaver1264 I will be happy to assist you! Please send a private message with the model code and IMEI number of the phone. If you could provide a screenshot, that would also be helpful. http://bit.ly/2XERsky



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