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userBRDuStVsVB
Asteroid

call recorder, A50

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6-23-2019

samsung has disabled call recording within version 9 so no call recorder will work, i don't understand why this was done???

i live in the USA.

let me correct samsung to read GOOGLE they are the people that have blocked this, and are currently checking on the legality to allow this to become active again in the future.

here is a transcript from samsung dated6-23-2019 approximately 12:45pm part 1 of 2 parts.

sorry part 1 seems to be lost, but part 2 in the reply covers what owners need to know.

1 SOLUTION

Accepted Solutions
userBRDuStVsVB
Asteroid

Re: call recorder, A50

JUMP TO SOLUTION

PART 2

User (06-23-2019 12:33:20 PM)
is the recording the app made playable
User (06-23-2019 12:33:57 PM)
i see it is 0:00 long
User (06-23-2019 12:36:11 PM)
i have read that version 9 (pie) has blocked the call record feature??
Balakrishna G (Samsung Agent)(06-23-2019 12:39:47 PM)
Yes! I have checked my resources and found this below but however, I tried from third-party app which may work.
https://www.samsung.com/in/support/mobile-devices/why-voice-recorder-is-not-work-properly/
User (06-23-2019 12:41:32 PM)
i don't quite understand
Balakrishna G (Samsung Agent)(06-23-2019 12:41:54 PM)
I see that Third-party app also not working because of Google security policy.
User (06-23-2019 12:42:48 PM)
yes i did see that
Balakrishna G (Samsung Agent)(06-23-2019 12:44:04 PM)
I'm sorry, I tried all from my end and couldn't fix the issue.
User (06-23-2019 12:44:29 PM)
can this A50 version 9 be rolled back to version 8 possibly??
Balakrishna G (Samsung Agent)(06-23-2019 12:45:54 PM)
Software downgrade is not possible due to Device security reasons.
User (06-23-2019 12:48:03 PM)
also can i save this chat
Balakrishna G (Samsung Agent)(06-23-2019 12:49:04 PM)
Yes! after closing the chat you will get a survey and email chat transcript option.
Balakrishna G (Samsung Agent)(06-23-2019 12:49:59 PM)
I am sorry Robert; I couldn't help you fix the issue over the chat. However, is there anything else I might be able to assist you with?
User (06-23-2019 12:50:14 PM)
well ok and thank you very much for all of your help at least i now know it is google blocking this device
Balakrishna G (Samsung Agent)(06-23-2019 12:50:34 PM)
You are welcome!
User (06-23-2019 12:50:42 PM)
bye
Chatbot (06-23-2019 12:51:12 PM)

We at Samsung Care are here for you 24/7.

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2 REPLIES 2
userBRDuStVsVB
Asteroid

Re: call recorder, A50

JUMP TO SOLUTION

PART 2

User (06-23-2019 12:33:20 PM)
is the recording the app made playable
User (06-23-2019 12:33:57 PM)
i see it is 0:00 long
User (06-23-2019 12:36:11 PM)
i have read that version 9 (pie) has blocked the call record feature??
Balakrishna G (Samsung Agent)(06-23-2019 12:39:47 PM)
Yes! I have checked my resources and found this below but however, I tried from third-party app which may work.
https://www.samsung.com/in/support/mobile-devices/why-voice-recorder-is-not-work-properly/
User (06-23-2019 12:41:32 PM)
i don't quite understand
Balakrishna G (Samsung Agent)(06-23-2019 12:41:54 PM)
I see that Third-party app also not working because of Google security policy.
User (06-23-2019 12:42:48 PM)
yes i did see that
Balakrishna G (Samsung Agent)(06-23-2019 12:44:04 PM)
I'm sorry, I tried all from my end and couldn't fix the issue.
User (06-23-2019 12:44:29 PM)
can this A50 version 9 be rolled back to version 8 possibly??
Balakrishna G (Samsung Agent)(06-23-2019 12:45:54 PM)
Software downgrade is not possible due to Device security reasons.
User (06-23-2019 12:48:03 PM)
also can i save this chat
Balakrishna G (Samsung Agent)(06-23-2019 12:49:04 PM)
Yes! after closing the chat you will get a survey and email chat transcript option.
Balakrishna G (Samsung Agent)(06-23-2019 12:49:59 PM)
I am sorry Robert; I couldn't help you fix the issue over the chat. However, is there anything else I might be able to assist you with?
User (06-23-2019 12:50:14 PM)
well ok and thank you very much for all of your help at least i now know it is google blocking this device
Balakrishna G (Samsung Agent)(06-23-2019 12:50:34 PM)
You are welcome!
User (06-23-2019 12:50:42 PM)
bye
Chatbot (06-23-2019 12:51:12 PM)

We at Samsung Care are here for you 24/7.

View solution in original post

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user8qZ8Z8pU3j
Astronaut

Re: call recorder, A50

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Pls tell me how to hide notification of call recording. Because after calling i am getting message that call has been recorded. Even i have off the notification 

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