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can't access Samsung Store

Hello, it has been month without access to my phone application, specially Samsung Store. A fake login static page unknown popups, lost all contacts and pictures. Most of the original applications are double redirected or avoiding me access. Samsung online goes to metro or google and never to Samsung help or store. Try to download Samsung members App and google showed a static page with information and reviews of the app but not downloading. The only way to connect with samsung with my account login in is by searching other samsung sites not related to help and from there link to my account, in other words the regulator page for requesting Help, samsung store and other related apps are hacked. The version of galaxy store showed as and this code SHE:27b047a49000. Location ,clock and weather app are not correct when accessing login. So the system doesn't recognize device.