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Constellation

cannot use finger scanner

 Just purchased new unlocked s10+. During set up, I put in pin # first. Then did the fingerprint scan, now I can only use pin# to unlock phone. How do I get it to go to finger print scan? We are new to smart phones. Only had flip phone before. <edit>

2 REPLIES 2
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Comet

Re: cannot use finger scanner

Go to settings>lock screen>lock screen type and make sure fingerprint in turned on under biometrics. I also turned on intelligent scan so i can use my face and iris to unlock my device.

 

Hope this helps

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Highlighted
Comet

Re: cannot use finger scanner

After making sure you turned on fingerprint, you should be able to unlock your device while the screen is off or on the lock screen by placing your finger on the fingerprint scanner.

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