For those of you that have been facing a problem during the last 2 weeks with the error:
com.android.phone keeps stopping
a new cell phone software update was launch by T-Mobile between October 21 at 8:00pm and October 22 at 4:00am to fix this problem. I was able to make the download and install it today (October 22 at 4:00am).
Apparently this error only affects Samsung Galaxy phones, mainly the models S10, Note 10, S20 and Note 20 and their variants (regular model, +, 5G, unlocked and others).
To read more information about this problem, go to:
At Samsung Community: com.android.phone keeps stopping
S20 5G errors and no service after OTA update this weekend:
I apologize for my english, is not my specialty. I have 2 Samsung Galaxy S10 in my account that were affected by this error (com.android.phone keeps stopping) and I was able to download and install the update in both my phones.
Recommendations, make sure: 1) keep the phone working in Safe Mode
(Restart in Safe Mode:
• Press and hold the Power button until the 'Power off' prompt appears on the screen then release. • Touch and hold Power off until the 'Safe mode' prompt appears then release. • To confirm, tap Safe mode. • The process may take up to 30 seconds to complete. • Upon reboot, 'Safe mode' appears in the lower-left of the unlock / Home screen. • With Safe Mode enabled, from a Home screen, swipe up or down from the center of the display to access the apps screen.
(These instructions only apply to Standard mode and the default Home screen layout.)
• Navigate: Settings, Connections, Airplane mode. • Tap the Airplane mode switch to turn off.)
2) check manually every once in a while for the new update is available in: Settings, Software update, Download and install.
Remember I'm giving you the steps I used on my S10. The steps for your phone may be different depending on the software version of your phone and depending on your phone model.