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Asteroid

i cant move the apps from a screen to another s10+

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hi everone 

 

i just updated my s10+ to ONE UI 2 

and i cant movie the apps from a screen to another screen. 

and this is happinning only on arabic languge 

 

 

and another problem ( In one of the empty areas of the home screen, pressed to open the widget/wallpaper/themes screen ) 

if i open and close the ( homescreen settings ) i cant open it again i need to restart the phone to open it again.

 

this problems happend today after ONE UI 2 update 

in my phone and wife's phone and brother phone 

 

heeeeeeeeelp and thnx Heart

1 SOLUTION

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Asteroid

Re: i cant move the apps from a screen to another s10+

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I just received an update from Galaxy store fixed the problem 

View solution in original post

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8 REPLIES 8
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Asteroid

Re: i cant move the apps from a screen to another s10+

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Help guys 

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Astronaut

Re: i cant move the apps from a screen to another s10+

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Are you talking about just the home screen? Because you can lock the apps on the home screen. Just have to unlock it

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Asteroid

Re: i cant move the apps from a screen to another s10+

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Everywhere. I cant move any app 

Look at the video above

 

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Samsung Moderator
Samsung Moderator

Re: i cant move the apps from a screen to another s10+

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@skymagna Are you able to move apps in safe mode?

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Asteroid

Re: i cant move the apps from a screen to another s10+

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i just tried this . no i cant even in safe mode 

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Samsung Moderator
Samsung Moderator

Re: i cant move the apps from a screen to another s10+

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@skymagna Have you tried clearing the cache partition on your phone? 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.
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Highlighted
Asteroid

Re: i cant move the apps from a screen to another s10+

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I just received an update from Galaxy store fixed the problem 

View solution in original post

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Samsung Moderator
Samsung Moderator

Re: i cant move the apps from a screen to another s10+

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Thank you for letting us know that the update resolved your concerns!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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