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Stoggy
Asteroid

Re: is no one else having call / audio quality issues with the Galaxy S10 in speaker and regular mod

My issue is a bit different my microphone wont work unless speakerphone is on otherwise noone can hear me called emergency services twice and got hung up on cause they couldn't hear me works fine on safe mode but doesn't work after a clean factory reset recording works so assuming it's a Verizon or Samsung  software messing it up

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userASgouSLY9g
Constellation

Re: is no one else having call / audio quality issues with the Galaxy S10 in speaker and regular mod

Hi All,

I have Samsung S10+

I had updated the software and reset the phone to factory settings as per Samsung Technical Support. Even after spending 1 weeks time, in call volume is low. If I use Samsung Ear Buds people on other side can't hear me properly.

 

This is my first smart phone and I am totally disappointed..  I will never recommend and buy Samsung again in my lifetime.

 

Tehy missed basic but most important feature in S10 plus 

 

Best Regards,

Amit

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userMmEK741vlK
Constellation

Re: is no one else having call / audio quality issues with the Galaxy S10 in speaker and regular mod

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userkQy3nbMtyk
Astronaut

Re: is no one else having call / audio quality issues with the Galaxy S10 in speaker and regular mod

Same issue! Upgraded from S9 to S10 and audio quality is moght and day. No issues with S9 and since I've had the S10 people can't hear me well on speaker phone. Terrible!

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Samsung Moderator
Samsung Moderator

Re: is no one else having call / audio quality issues with the Galaxy S10 in speaker and regular ...

@userH1inEFM60w Do your speakerphone issues still happen when your phone is in safe mode?

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userey6vnUsjrk
Astronaut

Re: is no one else having call / audio quality issues with the Galaxy S10 in speaker and regular mod

Had same issue - person on other end could not hear at all over speakerphone. Disabled VoIP. Completely fixed it. S10+ 1TB Sprint. For me, it was under SETTINGS -> CONNECTIONS -> VOICE NETWORKS.

 

As a side note, not sure what people are complaining about in terms of sound otherwise. I have hearing problems, and this phone is among the loudest and clearest I have ever used. I cannot hear on most phones, especially older iPhones (I has a 4S and 6 plus which were notorious at the time for being among the worst in-call volume of any phone on the market, and the 6 plus was the absolute worst overall phone I have ever owned and caused me to leave apple in disgust for such a buggy half-baked piece of junk. The lost a class-action lawsuit for covering up known issues with it.). The S7 edge had excellent volume and clarity when HD voice kicked in, but it was limited in when it could be used based on what device was being used on the other end. If you are having volume issues on the s10, disable VoIP, disable WiFi calling, and test it over the regular cellular voice. The volume and clarity for me cannot be beat, and the only time I have issues is with specific people due to their poor phone service on the other end.

 

Thank you to those who posted the VoIP fix earlier in the thread. I was really upset about my purchase until that fix, as I use speakerphone constantly. I do hope they fix this issue, though, as VoIP was a huge deal to me for being able to use data while in a call, and it is absurd to have such a glaring bug in such a pricey flagship phone. 

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userzmMtvfgN10
Asteroid

Re: is no one else having call / audio quality issues with the Galaxy S10 in speaker and regular mod

Yes I'm having issues too with call quality. Thought it was my carrier Sprint, but now believe it is the S10+ phone itself. When I use the speakerphone, other people say I sound muffled or very distant and they cant hear me. I am only 3 feet away of the phone. I have to basically hold the phone in my hand in front of me, and then they can hear me.

 

I've had the phone since the launch date. I'm taking it back to Sprint and have them give me a new phone. It also has issues where it cant connect to Data until I reboot the phone. It will have full bars strength, and still not get any signal.

 

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Samsung_BPSOdk6
Constellation

Re: is no one else having call / audio quality issues with the Galaxy S10 in speaker and regular mod

S10+ User: I haven't experienced bad audio quality on a call but I have been experiencing weird audio issues. My device seems to limit the volume of the audio coming from my music apps, even though the volume limiter is switched off. For example: While listening to music through my headphones, with the volume at 100%. At first, everything seems fine but, let's say I start a game while listening. Once I start the game, the volume and clarity get a significant boost. If I back out of the game to the homescreen, however, the volume and clarity decrease. Is anyone else experiencing this?

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userpx4Bwbijaf
Constellation

Re: is no one else having call / audio quality issues with the Galaxy S10 in speaker and regular mod

There are multiple posts in this forum which point to turning off one or more of the following:

 

1) VoLTE calling - seems to be an option on locked phones

2) WiFI calling - by default, my unlocked phone was set to use WiFI calling - open up your phone app and go to the Keypad display --> open the menu (vertical ...) in the upper right --> select settings.  Under Call settings, there should be an option to turn off Wi-Fi calling.

 

Hope that helps!

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AdlerRhys
Astronaut

Re: is no one else having call / audio quality issues with the Galaxy S10 in speaker and regular mod

I'm also getting the same issue, the perosn on the other line when i'm using viber or messenger for video calls is hearing an irritating background like a feedback sound... this never happened with our note 8 before but it is with our s10+... went to the samsung branch where we bought the phone last thursday and asked us to go to a samsung service center for diagnosis. They reset the phone and reinstalled all the apps, and the noise seems to be gone. A day had passed and it is there again, now we are going back to the service center... if they can't get it fixed, we would want a new unit or a different model as long as it does not have this problem... it is becoming very stressful.

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