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Constellation

lost control of Galaxy S10

My 1 month old Galaxy S10 has crashed and cannot start up again. One of the error messages in the log is "tune2fs is missing".
I suppose this is an Android error.
Will I be able to download an android update to a SD card and updated this way?

Further, Is there chance to avoid deletion of filen on the obile e.g. pictures (google setting were not transferred from my old S8)?
br Truels

3 REPLIES 3
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Re: lost control of Galaxy S10

try starting ur phone under safe mode.

did u download any app before this issue started?

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Constellation

Re: lost control of Galaxy S10

Hi

 

I already did, but unfortunately, I cannot proceed. I didn't make any installations prior to the the problem..

 

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Samsung Moderator
Samsung Moderator

Re: lost control of Galaxy S10

Have you tried wiping the cache partition on your device?

The system cache partition stores temporary system data. It's supposed to allow the system to access apps more quickly and efficiently, but sometimes things get cluttered and outdated, so a periodic cache clearing can help make the system run more smoothly.

Give these steps a try to wipe the cache partition on your device: 

Turn off the device.
Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
When the Android logo displays, release all three keys.
An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
Press the Volume down key several times to highlight wipe cache partition.
Press Power key to select.
Press the Volume down key to highlight yes, them and press the Power key to select.
When the wipe cache partition is complete, Reboot system now is highlighted.
Press the Power key to restart the device


Please let me know if you continue to experience these symptoms.
 

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