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Constellation

moisture detected in my charging port

I was sitting in my sofa when i decided to charge my phone. 

Next thing i know it has a moisture detected warning come up.

Is there a way for samsung to fix this or have a look at my phone as this is my work phone and really dont want to have to buy a new phone. As this is the second time this has happened and unfortunately i will have to switch brands. 

 

Please some let me know what to do.

 

Been with samsung for over 11 years.

6 REPLIES 6
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Cosmic Ray

Re: moisture detected in my charging port

check the charger cord n phone port..
you can dry them both out.. n thn just restart ur phone. it should stop
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Constellation

Re: moisture detected in my charging port

Ive tryed that allready and left the phone turned off for hours and still no luck 

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Cosmic Ray

Re: Re: moisture detected in my charging port

call Samsung and send them the phone, it happened to me, I sent Samsung my phone
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Constellation

Re: moisture detected in my charging port

mine is the exact same! Started on Monday and hasn't gone off since. I have to use wireless charger which aren't great. Alot seem to be having the same issue ever since the new update

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Samsung Moderator
Samsung Moderator

Re: moisture detected in my charging port

Hey there!
 

I would recommend this troubleshooting article if you're having moisture detected in the USB charging port.

You can locate the link here: https://www.samsung.com/us/support/troubleshooting/TSG01001449/

Additionally, if you would like to have your device evaluated by your local service center.
 

You can locate the nearest location by visiting https://www.ubreakifix.com/locations

I hope this message finds you well!

^SamsungZell


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Cosmic Ray

Re: Re: moisture detected in my charging port

Ubreakit said to send my phone back to Samsung, it is a know issue
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