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Asteroid

s10 5g charger port almost caught on fire

I was awakened the other night to an alarm on my phone and grabbed it and the charger port was almost in flames and the inside is slightly charred. It was super hot in that area and when I ripped the charger cord from it, it actually burned my finger and left a blister it was that hot. I'm seriously concerned that it will burn my house down now! What the heck is going on? Help

10 REPLIES 10
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Asteroid

Re: s10 5g charger port almost caught on fire

thanks!!😁

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Galaxy

Re: s10 5g charger port almost caught on fire

Contact Samsung support as they will investigate your model and possibly give you a new device due to the nature of what happened. Was there any moisture in the charging port before you plugged it in by any chance?
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Asteroid

Re: s10 5g charger port almost caught on fire

none that im aware of but tonight it has given me the moisture detected fault alarm and I had to charge wirelessly. I googled and it says it could be a sensor in the port that is bad. I was hoping Samsung would jump in on my post like they do others. I have never it in water at all so this flips me out. Thanks for the reply!

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Galaxy

Re: Re: s10 5g charger port almost caught on fire

agreed.
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Astronaut

Re: s10 5g charger port almost caught on fire

my phone is working fine.this app does work. I give it a 7 stars.
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Galaxy

Re: s10 5g charger port almost caught on fire

definitely something they should hear about.
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Samsung Moderator
Samsung Moderator

Re: s10 5g charger port almost caught on fire

Hello!

 

 

Thank you for reaching out, I can understand doing so experiencing these symptoms. I would be happy to assist and look into this further for you. Could you please provide me with the following information in a private message to do so? https://bit.ly/2SUXRar

 

Model number:
IMEI number:
Full name:
Complete physical address:
Contact phone number:
Alternate phone number:
Email address:

Photos of your symptom:

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Galaxy

Re: Re: s10 5g charger port almost caught on fire

good to see👍
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Astronaut

Re: s10 5g charger port almost caught on fire

my phone is working fine and still good in working and have no issue with the s10.

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