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Yumen
Asteroid

s10+ fingerprint login on websites not working since update

After Jun update my s10+ fingerprint isnt working anymore. I try restart the phone still the same.

5 REPLIES 5
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Samsung Care Ambassador

Re: s10+ fingerprint login on websites not working since update

Have you tried reregistering your fingerprints?

 

Or clearing the cache partition of the device?

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Yumen
Asteroid

Re: s10+ fingerprint login on websites not working since update

I did. Its says"An error has occurred with the fingerprint sensor. If this message appears repeatedly, restart your device." I tried restart my phone still same.

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Samsung Moderator
Samsung Moderator

Re: s10+ fingerprint login on websites not working since update

Have you tried removing your fingerprints and readding them? Do you experience these symptoms in safe mode?

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Yumen
Asteroid

Re: s10+ fingerprint login on websites not working since update

I even try factory reset still the same problem, using face unlock for nowSmiley Sad

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Samsung Care Ambassador

Re: s10+ fingerprint login on websites not working since update

So the fingerprint scanner doesn't work at all, or just when you're trying to use SamsungPass via websites?

 

I know everyone hates hearing this, but are you against doing a backup of your phone, gallery, etc and trying a factory reset? It's never easy, but there's a decent chance this would resolve itself through a factory reset and then use your latest backup when in the initial start up menus



If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.

Best regards,
ChazzyJ
Samsung Care Ambassador
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