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screen goes off during call and doesnt reactivate when removing from ear position

hi all, 

i faced a problem with my s 10 plus almost from day one of purchase. When i aswer a call and i place  the phone on my ear the screen goes off as it should normally do. sometimes when the call is finished or during the call when i remove the phone from my  ear the screen still stays off. The only way to reactivate the screen is by using the power button. any solutions ? i have tried everything but is very difficult not to be able to have access on the phone when calling. thanks