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Cosmic Ray

video call

Video calling doesn't work, and hasn't for some time now. 
5 REPLIES 5
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Supernova

Re: video call

Hey there!

We could use some more info here:

  • What's your phone model?
  • What's the firmware version from SettingS? (Make sure it is updated fully)
  • How are you doing a video call?
  • What troubleshooting have you done?

Here's a general guide to this issue you might find helpful!

 

Did this reply help? Be sure to click "✓ Accept as Solution" if you found this reply solved your issue or pointed you in the right direction. You can also click the heart to let me know your appreciation! Smiley Happy

 

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Cosmic Ray

Re: Re: video call

-Model number SM-G975U
-Serial number <hidden>
-Software update information
Current version: G975USQS4DTF6 / G975UOYN4DTF6 / G975USQS4DTF6
Security patch level: July 1, 2020
-call screen , video call is grayed out
-just used Google duo

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Sun

Re: video call

For the best video calling I recommend using Google Duo. You can download it off the Google play store and it will sync with your contacts. It has lots of great features and the best quality for video calls. Try it out and let me know what you think. I hope this helps!
If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.
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Asteroid

Re: Re: video call

I agree. duo seems much better than the native video calling app as far as stability goes.
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Supernova

Re: video call

@McGuireTheFire did this ever work for you?

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