visual voicemail

[userivl9GKhJJF]

All the sudden I have Visual Voicemail. It is asking me for my password. I didn't set this up or change my old regular Voicemail and not I cannot retrieve my messages because I don't have a password because I didn't swap out my regular Voicemail. What can I do to get back to where I was?

[LongHiker · Accepted solution]

Since voicemail is a carrier provided feature, reach out to them and have them reset your password. 

[gerrys]

my voicemail keeps saying not in use on this device samsung

[SamsungZell]

I would recommend reaching out directly to your carrier for assistance with your voicemail concerns.

[user5MxuTZZZbH]

This is not a carrier issue. My phone has the same issue.

[userbCr3iUlUfy]

mine too

[SamsungZell]

I would recommend continuing to work with your carrier to resolve the symptom as Visual voicemail is a carrier enabled feature.