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Astronaut

visual voicemail

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All the sudden I have Visual Voicemail. It is asking me for my password. I didn't set this up or change my old regular Voicemail and not I cannot retrieve my messages because I don't have a password because I didn't swap out my regular Voicemail. What can I do to get back to where I was?
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Samsung Care Ambassador

Re: visual voicemail

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Since voicemail is a carrier provided feature, reach out to them and have them reset your password. 

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Samsung Care Ambassador

Re: visual voicemail

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Since voicemail is a carrier provided feature, reach out to them and have them reset your password. 

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Astronaut

Re: visual voicemail

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my voicemail keeps saying not in use on this device samsung
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Samsung Moderator
Samsung Moderator

Re: visual voicemail

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I would recommend reaching out directly to your carrier for assistance with your voicemail concerns.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: visual voicemail

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This is not a carrier issue. My phone has the same issue.
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Constellation

Re: visual voicemail

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mine too
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Samsung Moderator
Samsung Moderator

Re: visual voicemail

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I would recommend continuing to work with your carrier to resolve the symptom as Visual voicemail is a carrier enabled feature.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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