cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Astronaut

1 TB one drive via Samsung access

I bought a Samsung s20 ultra through Samsung access subscription. It came with 1 TB Microsoft one drive storage.
But my one drive account still shows 5gb. I used the  same email address for the order as well as one drive. Tech support has not been helpful at all.
It's been 10 days since I activated the phone.
I also did not receive any redemption code via email for one drive.
Appreciate any pointers.
7 REPLIES 7
Highlighted
Constellation

Re: 1 TB one drive via Samsung access

Having the same issue.

 

Samsung please get a handle on this ASAP

Reply
Loading...
Highlighted
Community Manager
Community Manager

Re: 1 TB one drive via Samsung access

Hello there, I'd recommend reaching out to our E-Commerce team for further assistance. They can be reached via 1-855-726-8721.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted
Astronaut

Re: Re: 1 TB one drive via Samsung access

they have not been able to help at all
Reply
Loading...
Highlighted
Constellation

Re: 1 TB one drive via Samsung access

Did anyone get a resolution for this?
Reply
Loading...
Highlighted
Astronaut

Re: 1 TB one drive via Samsung access

Samsung just does not care
Reply
Loading...
Highlighted
Astronaut

Re: 1 TB one drive via Samsung access

i have been tossed around chat phone etc over multiple departments. they keep telling false stories
Reply
Loading...
Highlighted
Astronaut

Re: 1 TB one drive via Samsung access

the support team is not even willing to make an attempt to solve. no one should get into samsung Access program. it is managed terribly
Reply
Loading...