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Constellation

2 step verification

im trying to log in to my samsung account but it wont let me due to the 2 step verification, i enter my number to receive the verification code but i am not receiving the code at all.

2 REPLIES 2
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Product Expert

Re: 2 step verification

Hi @userhSfzLRTved   I am happy to help you with this verification issue,  I would suggest double-checking the phone numbers that you enter is correct.  And also you want to make sure that the phone number is associated with the Samsung account that you are using with the device that you are trying to activate.

 

Please let me know if you have any questions, Thank you!

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Product Expert

Re: 2 step verification

Make sure you're connected to wifi as you're doing this, I've seen this happen before and this can also because of connectivity issues.

 

Hope this helps!

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