Original topic:

5g disappeared suddenly

(Topic created on: 1/19/21 9:16 AM)
userj7eiZ6m2xm
Constellation
Options
Galaxy S20

My phone was working great until yesterday. All of a sudden, no 5g. I gave it a cold and warm boot, I reset the settings.  I was on the phone with t-mobile several times,  They refreshed it. Then I went and got a new Sim card. It worked initially and then it disappeared again.  So I can't get on the internet. My phone calls and text work. It keeps prompting me to register the network. I do and it still doesn't help. Sometimes I get 3g or E but no 5g. It wants to register the network frequently so it's apparently kicking me off,. BTW, my adroid version is up to date and mobile data is turned on. 

 

Any suggestions would be appreciated.

 

 

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4 Replies
Patriot1776JG
Red Giant
Options
Galaxy S20
I would check with your service provider
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Jakebs
Galaxy
Options
Galaxy S20
Go to your Google Play Store and see if "Carrier Services" is installed. This caused a bug on my phone where I wasn't able to send messages. Hope this helps!
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userj7eiZ6m2xm
Constellation
Options
Galaxy S20

Thanks, I checked and don't have it. Darn! And yes, I've been in touch with t-mobile support.


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WellWisher
Constellation
Options
Galaxy S20
not sure if this is resolved. if you are using Wi-Fi can you just make it inactive after that you should be able to see the 5G.
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