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Astronaut

AKG headphones that came with the Galaxy S20 stopped working

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Hi I have a galaxy s20 and I'm having the same problem how can I get them replaced?

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: AKG headphones that came with the Galaxy S20 stopped working

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There are several possible factors why sound is not playing from the headphones. It could be as simple as the volume is too low, or possible physical damage to the headphones.

Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01001072/#perform-basic-troubleshooting-for-th...

 

Have you tried your headphones with another device?

 

If you have tried the troubleshooting steps above and are still experiencing these symptoms, can you please provide me with the following information in a private message so we can determine the best option available to resolve the symptoms you are experiencing: http://bit.ly/2JH2rq2 

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Bill of Sale:
Model Code:
Serial/IMEI Number:

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Highlighted
Samsung Moderator
Samsung Moderator

Re: AKG headphones that came with the Galaxy S20 stopped working

JUMP TO SOLUTION

There are several possible factors why sound is not playing from the headphones. It could be as simple as the volume is too low, or possible physical damage to the headphones.

Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01001072/#perform-basic-troubleshooting-for-th...

 

Have you tried your headphones with another device?

 

If you have tried the troubleshooting steps above and are still experiencing these symptoms, can you please provide me with the following information in a private message so we can determine the best option available to resolve the symptoms you are experiencing: http://bit.ly/2JH2rq2 

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Bill of Sale:
Model Code:
Serial/IMEI Number:

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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Constellation

Re: AKG headphones that came with the Galaxy S20 stopped working

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I went to the Samsung service center and they told me the problem is in the mobile it self , the c type socket is not reading any headphones, 

 

And they didnt help , i am really angry on Samsung now 

 

When I buy very expensive mobile and that happens its not acceptable 

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