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Constellation

AUS S20 Ultra continuously restarts

https://youtu.be/TxjvX3JLRYM 

 

I received my new s20 ultra today in the mail,  straight out of the box during setup it restarted itself twice. I was able to get through setup and the phone continues to restart itself over and over again. I can barely keep it on long enough to play with settings. I got it to do a factory reset but alas it continues to do this. I have tried safe mode. Haven't been able to get it into recovery mode.

Anyone know if there is a fix?

1 REPLY 1
Samsung Moderator
Samsung Moderator

Re: AUS S20 Ultra continuously restarts

Hey, have you tried these troubleshooting steps here? https://www.samsung.com/us/support/troubleshooting/TSG01001475/

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