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Asteroid

Anti-Malware

Does anyone know why my Galaxy S20 ultra not have a security scan option in the device care section?

11 REPLIES 11
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Samsung Care Ambassador

Re: Anti-Malware

hello @userQfZsy31Y0N 

 

so when you go into settings-device care-security you don't have the option to scan your phone?scan phone option in device care-security settingscan phone option in device care-security setting

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Asteroid

Re: Re: Anti-Malware

I do not unfortunately
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Samsung Care Ambassador

Re: Re: Anti-Malware

Can you take a screenshot of what is in your Device care-Security page? 

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Asteroid

Re: Anti-Malware

I don't know how I'll attach the image
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Galaxy

Re: Anti-Malware

Upload it to imgur.com and post the link here

 

I use this app

https://play.google.com/store/apps/details?id=com.superyao.tuchuang

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Asteroid

Re: Anti-Malware

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Supernova

Re: Anti-Malware

@userQfZsy31Y0N tap on the three buttons in the top right of that screen and open the Advanced section. Any options from there?

 

This might be an option only on some country models. In the US I have this.

What country or version of the phone are you using? Is it a locked phone?

Some carriers don't include this option, like Verizon: https://us.community.samsung.com/t5/Galaxy-S-Phones/Device-Care-Security-Icon-Missing/m-p/1191860/hi...

 

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Supernova

Re: Anti-Malware

@userQfZsy31Y0N see above on carrier specific issues.

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Asteroid

Re: Anti-Malware

clicking advanced did nothing, i have at&t and I'm in the US
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