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Original topic:

Anybody here having restarts after latest update when opening the camera app?

(Topic created on: 5/4/21 12:28 PM)
Helmetx
Cosmic Ray
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Galaxy S20
Yesterday I downloaded the latest update G988U1UES2DUD4 and installed it on my s20 ultra and it has happened a few times when I try to open up the camera application the phone freezes and restarts itself. 

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SamsungCole
Samsung Moderator
Samsung Moderator
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Galaxy S20

At this time it is recommended to report this issue and any logs to the Members App using the steps below:

1.      Download Samsung members app from Galaxy store (If not already installed.)

2.      Open Samsung members app -> log-in with Samsung account -> Explore -> press “+”sign


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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16 Replies
Kingu
Asteroid
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Galaxy S20
I don't have that issue but my phone heats up
Helmetx
Cosmic Ray
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Galaxy S20
I'll give that a try. Thank you
Helmetx
Cosmic Ray
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Galaxy S20
I cleaned the system cache but still was able recreate the error. I also message samsung about it and they responded that it has been submitted for review.
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Jeffc73OC
Galaxy
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Galaxy S20
I noticed by camera app crashes a few times here and there or is laggy. I heard the May security update has new camera features and may fix the problem hopefully
Helmetx
Cosmic Ray
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Galaxy S20
That's the update I installed (may 1st) I already cleared the camera app cache and hope that it is just something that will stabilize with use.
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Options
Galaxy S20

submit an error report via samsung members app when it happens again

Helmetx
Cosmic Ray
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Galaxy S20
Thank you, I have already and hope to hear back from them.
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SubzeroDev
Asteroid
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Galaxy S20

My S20+5G also has this problem. Camera app freeze and reboot the whole phone. 

Clear cache, wipe cache (recovery mode), reset all settings, they all don't fix it.

CS did provide a solution that works for a few days : go find system app "Sec Media Storage", force close, clear cache, clear storage, then restart phone.

But after working perfectly for a few days, the problem starts happening again. 

Helmetx
Cosmic Ray
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Galaxy S20
I reported the error to them and they responded that they will review it and possibly send a fix on a future update. But I'm hoping that it stabilizes with usage. For me it doesn't happen every time I open the app.