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Cosmic Ray

Re: Auto focus s20 ultra

I received the update. It did not improve the auto focus. Im exchanging for the plus 

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Constellation

Re: Auto focus s20 ultra

I can confirm the latest update does not fix the focus issue. It's really, really bad. When scaling up to x4, in many of the modes focus is lost completely. Regardless, macro shots are a huge disapointment. The S9+ had much, much superior results. What a let down.

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Constellation

Re: Auto focus s20 ultra

My new Galaxy s20 ultra camera is horrible. I just switched from a Galaxy S9+ and it takes WAY better pictures. This phone is way too expensive for this kind of issue. The camera is the whole reason to buy the Ultra. 

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Cosmic Ray

Re: Auto focus s20 ultra

This was my fear, that an update wouldn't fix the issue. Afterall, it is not dual pixel auto focus so it will never be as fast and snappy as the other devices. I kept mine for my 14 day return window and on the last day decided to exchange it for the Galaxy S20+. I do not regret this decision.

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Product Expert

Re: Auto focus s20 ultra

@userspcqWqm1Ij 

     Last night Samsung rolled out a security software update that included some camera enhacements. I was curious about it since i've been experiencing similar issues on my s20 ultra. After the update my auto focus issue has significantly improved. I would suggest checking it out and see if it makes a difference for you. Hope it does. 

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Asteroid

Re: Auto focus s20 ultra

I had to use my Ultra (in a gimbal) to do a live Skype in to a TV show.  Two weeks ago I did this with my S10+, and this week I used my Ultra.  What a mess.  The Ultra was constantly  hunting focus, and there was plenty  of light and very little movement.  The difference  between the two phones is dramatic,  and not in a good way.  Unfortunately,  I'm in the Samsung  Insights program and I have to send the S10+ in as a trade.  Otherwise, I'd be shipping the S20 Ultra back today.

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Asteroid

Re: Auto focus s20 ultra

Well, the Ultra is going back despite the fact that I got it through the Insights program.  Even at 1/2 price I cannot deal with the horrible camera focus issues.  I'm trying to exchange it for the S20+, but they might not let me, in which case I'll gladly take a refund and keep using my S10+.

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Astronaut

Re: Auto focus s20 ultra

Hi, Same issue here. For a phone that was advertised as "game changing" in the camera department, this is unacceptable. My friends with older phones take much better pictures up close. It is ridiculous. Samsung - Please address immediately or refund us for this phone!

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