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Original topic:

Black spot on camera lens

(Topic created: 12-06-2020 12:27 PM)
Samsung_g8zxPiN
Constellation
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Galaxy S20

I noticed on Fb messenger today that a black dot is on my screen. I looked at the camera and noticed it there too. I looked at pics recently taken and the black dot was there. I haven't dropped my phone and it has no damage. I just bought this phone a couple of months ago. I took off case, cleaned phone and rebooted with no luck.20201117_202135.jpg

 

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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy S20

Thanks for reaching out! I'm sorry to hear about the camera. I recommend taking the phone by a local uBreakiFix and have them take a look. https://www.ubreakifix.com/samsung They can do most warranty repairs on the same day.



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rosilez
Astronaut
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Galaxy S20
yes my black dot is in between the time and charging
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rosilez
Astronaut
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Galaxy S20
need help to remove black circle
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SamsungQue
Honored Contributor
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Galaxy S20

Does this issue still show up when your phone is in safe mode?

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rosilez
Astronaut
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Galaxy S20
yes
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SamsungQue
Honored Contributor
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Galaxy S20

I would like to look into this issue further for you. Can you send me a private message using this link here? (http://bit.ly/2HP0oRi) Provide the following information.

  • Model number
  • IMEI number
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