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Constellation

Blurry Screenshots Received

I'm at a loss and have spoken to 2 samsung customer service reps over the phone as well as taken the phone into my local uBreakiFix for a diagnostic and they are all clueless.

 

I bought my Galaxy S20+ back in March and have been having issues since day 1. When I receive a screenahot, I will receive them with different levels of compression/blurr. I had a galaxy S9 prior to this and never had any issues. The below images are screenshots received from my girlfriend on different days all with different levels of compression.

IMG_7691.png

 

IMG_8113.png

 

IMG_8159.png

 

2 REPLIES 2
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Galaxy

Re: Blurry Screenshots Received

Maybe she's sending the thumbnail by mistake? 

 

Which app are you receiving them from? Are there any settings to control quality/download size? 

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Constellation

Re: Blurry Screenshots Received

Wishful thinking but she's just taking a screen shot and sending the image, the same thing happened with a a recipe from a website as well.

 

She's sending from imessage and im receiving via the samsung texting app (messages?). When screenshots are sent via a different platform such as Facebook messenger, they come through crystal clear and un compressed. And I went into the settings and there are no restrictions.

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