cancel
Showing results for 
Search instead for 
Did you mean: 
Astronaut

S20 Ultra Rear Camera Glass Cracked

I Started with the S and every year have had the latest S some good some not so but this s20 ultra with its top camera that isn't all that sat on my desk face down and just out the corner of my eye crack from one corner to half way up the other side come on SAMSUNG WHAT IS THAT GLASS ALL ABOUT IT CRACKED JUST SOTTING ON MY DESK ⛔⛔⛔⛔⛔⛔⛔📵⛔📵⛔📵⛔📵⛔📵

Reply
Loading...
Highlighted
Asteroid

Re: S20 Ultra Rear Camera Glass Cracked

Welcome to the club. 

Reply
Loading...
Highlighted
Constellation

Re: S20 Ultra Rear Camera Glass Cracked

Same here. I baby my phone but I just noticed I have a crack going from one side to the other......phone has been in a Samsung cas we from day 1 and never dropped.

Reply
Loading...
Highlighted
Product Expert

Re: S20 Ultra Rear Camera Glass Cracked

hi @userjVMbSO2hCF 

Sorry about what happened to your device but for a device with physical damage it will need to be serviced by a Samsung service provider I would suggest looking at this website https://www.samsung.com/us/support/service/locations/

for your device to be serviced

 

 

Reply
Loading...
Highlighted

Re: S20 Ultra Rear Camera Glass Cracked

We bought two S20 Ultra phones and they both developed the crack within 4 days of each other this week.

Reply
Loading...
Highlighted
Constellation

Re: S20 Ultra Rear Camera Glass Cracked

I cannot say whether this happened before or after I received it. As I don't know how carefully K inspected it. First view all looked great and its hard to see immediately. Some users in these related threads say they noticed it while looking at an angle. I thought it was a scratch at first. I also baby my phone and have not dropped it. Two thoughts: we put often put our phones down on their backs-the design should be able to tolerate this when handled normally. Also I'm not sure that cases are made that protect this part without interfering with the optics

Reply
Loading...
Highlighted
Asteroid

Re: S20 Ultra Rear Camera Glass Cracked

Mine is exactly the same... The phone was days old .... Silence speaks volumes and Samsung not acknowledging tells us that we are going to be hit with large repair bills on this one ... For a phone of this price is disgusting. 

Reply
Loading...
Highlighted
Asteroid

Re: Broken rear camera glass s20 ultra

This is my s20 Ultra 14 days old, camera creck by no reason,  itself.  Samsung must cower  demage no more coment ...........20200508_061930.jpg20200508_061918.jpg


@Odannyd wrote:

while in my packet the glass of the camera broke. like a hair line that goes from one side to another, someone else have the same problem? And what can i do now? There is any warranty that cover that?


 

Reply
Loading...
Highlighted
Astronaut

Re: Broken rear camera glass s20 ultra

Just joined the club, I thought is was because people were not being careful with their phones, I was wrong. I have a good case on mine and it broke by just sitting on my desk.... I have never dropped the phone, I am super careful, and I still made the club. Pretty obvious design flaw.

Reply
Loading...
Highlighted
Constellation

Re: Broken rear camera glass s20 ultra

I have exactly the same type of crack and my phone didnt fall either. I dont understand how this is possible with a phone over 1300,-

Reply
Loading...