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Asteroid

Broken rear camera glass s20 ultra

while in my packet the glass of the camera broke. like a hair line that goes from one side to another, someone else have the same problem? And what can i do now? There is any warranty that cover that?

9 REPLIES 9
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Constellation

Re: Broken rear camera glass s20 ultra

I have the same problem , I contacted Samsung and they said its not their fault . The camerq is so fragile that it will break without dropping it . I'm going to get it fixed then return this garbage phone 

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Asteroid

Re: Broken rear camera glass s20 ultra

Now we have to see if they have the glass available

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Product Expert

Re: Broken rear camera glass s20 ultra

Hello,

 

there are Samsung Care Authorized Repair Centres (UBREAKIFIX & Samsung Experience Stores) throughout the country that can perform all types of repairs on Samsung products. If your back glass is broken, they can make sure they replace it with OEM parts, and not only that, but also make it water resistant again. They also run tests on it after the repair to make sure the phone is in as-new condition.

 

To see the authorized repair centres near you: 

https://www.samsung.com/us/support/service/

 

Let me know if this helps. Thanks!

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Product Expert

Re: Broken rear camera glass s20 ultra

Hello Odannyd

 

We are sorry to hear about the crack on your camera lens. Unfortunately Samsung Phone warranties does not cover cosmetic damage. If you are enrolled in Samsung Premium Care, you can set up a repair at an authorized Samung Repair Center or Partners. Also does not hurt to check if you have insurance via your service provider. Going through an Authorized Samsung Repair Center or Partner (such as U Break I Fix) will guarantee fixing your phone with authentic OEM samsung parts. They will also check for integrety and put your phone back into warranty condition. To check for local Authorized Repair Centers please refer to www.Samsung.com

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Product Expert

Re: Broken rear camera glass s20 ultra

The warranty does not cover any physical damage but you can et that repaired all you have to do is call 1800-Samsung and they will guide you into the right direction.

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Constellation

Re: Broken rear camera glass s20 ultra

yes I have the same problem. Out if no where the glass cracked from 1 corner to the other. In a case never dropped or sat on. What's going on here. This should be covered brand new phone less then  month old.

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Constellation

Re: Broken rear camera glass s20 ultra

SAME problem here only 10 days with the phone!



 

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Constellation

Re: Broken rear camera glass s20 ultra

I have only had my phone for 2 weeks and have experienced the same issue. I have a very thick case on my phone as well, but the camera protrudes so much that setting the phone down on the table could have caused my camera lens glass to crack. Since the back glass and camera glass are all one peace you will need the buy the entire part. Unfortunately, you cannot get parts for this phone anywhere besides Samsung’s repair HQ in Texas. They won’t sell you the part and will charge $100 to ship it out to them for repair. Now I have to deal with a cracked camera lens glass until 3rd parties get the replacement back glass in stock.

 

Samsung employees admit this is an issue but will read off the same script telling you that its your fault and that you will need to pay to get it fix. Its mind boggling that this could happen from normal use. I feel like as more cases are reported Samsung will acknowledge this and not charge people for this repair.

 

I have checked multiple sources for this replacement back glass with no luck:

eBay

AliExpress

UBREAKIFIX

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Cosmic Ray

Re: Broken rear camera glass s20 ultra

When you guys have a phone like this you need to be extra careful. Why would you put any phone in your pocket put it in a secure case. Thank God every phone i have had nothing bad happened because I treat it with kid gloves.

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