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Call app freezing

I amam receiving a call but itit won'twon't let me answer, thenthen it freezes. This isis my 2nd s20 since Tmobile replaced mymy 1st one. I tried installing a different callcall app but thethe same thingthing happens. 4 out ofof 5 times I can'tcan't answer the callcall. I can'tcan't believe I spent 1400 on a phone that can'tcan't answer a call. 

Product Expert

Re: Call app freezing

Hello @userxTiPwPq7Yh 

I will suggest doing a backup for the device first then a hard reset that should fix the issue :



  • Powered off you phone, press and hold the “Volume up “and “Bixby” buttons.
  • Continue to hold both buttons, then press and release the “Power” button to power the device on.
  • Release all buttons when Samsung logo appears.
  • Use the volume buttons to toggle the selection “Wipe data / factory reset

Hope this was helpful!
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