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Original topic:

Calls will not end when screen is locked

(Topic created: 09-27-2022 09:38 AM)
jp2code
Asteroid
Options
Galaxy S20

Galaxy S20 5G

Android 12

Whenever I am on a call, I can try ending it by tapping the Red Circle to disconnect. The Red Circle vanishes, but the call will not end until I unlock the screen.

This just started happening over the last month or two.

Is there a way for me to undo this "feature"? It's more like a bug to me.

 

 

 

 

 

 

 

 

1 Solution


Accepted Solutions
Solution
TheGalaxy
Astronaut
Options
Galaxy S20

Open the phone app
Top right 3 dot menu
Settings
Answering and ending calls
Make sure everything is off
If it is
Enable all options
Hit back
Go there again and disable all
Hit back
And test

View solution in context

5 Replies
jp2code
Asteroid
Options
Galaxy S20

By this short reply, I take it that you think something that I recently installed is causing this issue.

How do I put a phone in Safe Mode?

Can I make and receive calls in Safe Mode?

 

 
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TheGalaxy
Astronaut
Options
Galaxy S20
Even when the other side ends the call?
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jp2code
Asteroid
Options
Galaxy S20
It appears to disconnect if they end the call. I don't know if they always end the call because most of my calls are with customers that I don't know well enough to troubleshoot the issue with.

If I don't unlock the screen after hanging up, the CALL ICON stays visible on the System Tray up top. It won't go away until there is a timeout (somewhere between 30 seconds and 2 minutes) or until I unlock the phone screen to see what is going on.

By your response, I take it that this is not something new that Android or Samsung has rolled out.
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Solution
TheGalaxy
Astronaut
Options
Galaxy S20

Open the phone app
Top right 3 dot menu
Settings
Answering and ending calls
Make sure everything is off
If it is
Enable all options
Hit back
Go there again and disable all
Hit back
And test
jp2code
Asteroid
Options
Galaxy S20

So, I did that, not thinking it would make any difference.

But, I've had 2 calls today since then, and neither of them has had this issue.

I think your solution fixed it! Thank you!

 

 
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