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Original topic:

Camera Failed S20 Ultra

(Topic created on: 4/12/21 6:06 PM)
userJzWXTjDLv1
Asteroid
Options
Galaxy S20
I have tried everything and my camera still won't work.

1 Solution


Accepted Solutions
Solution
SamsungJoJo
Samsung Moderator
Samsung Moderator
Options
Galaxy S20

Hello,

 

If you are still experiencing the same symptoms after trying all possible troubleshooting steps including a factory reset, I would recommend a technician to evaluate the device. Just a heads up, I would make sure the device is fully backed up to a cloud so you won't lose any important data during the evaluation.

 

Here are the options available for you:

 

Please feel free to reach out to us directly via one of the following options and include a link to this thread. 
1. Facebook Messenger: http://m.me/samsungsupport 
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

4. UBreakIFix: https://www.samsung.com/us/support/ubreakifix

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6 Replies
Options
Galaxy S20

have you tried it in the safe mode?

todbtod
Astronaut
Options
Galaxy S20
I have same problem. Cleared cash and data, safe mode, reset, everything!
Solution
SamsungJoJo
Samsung Moderator
Samsung Moderator
Options
Galaxy S20

Hello,

 

If you are still experiencing the same symptoms after trying all possible troubleshooting steps including a factory reset, I would recommend a technician to evaluate the device. Just a heads up, I would make sure the device is fully backed up to a cloud so you won't lose any important data during the evaluation.

 

Here are the options available for you:

 

Please feel free to reach out to us directly via one of the following options and include a link to this thread. 
1. Facebook Messenger: http://m.me/samsungsupport 
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

4. UBreakIFix: https://www.samsung.com/us/support/ubreakifix

View solution in context

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userUD2dGcEhbK
Constellation
Options
Galaxy S20

This is a dumb thing but it happened to me today. My camera stopped working, so I tried the whole checklist. Hard reset, clear cache, reset app, reset all settings, everything you've seen. Nothing fixed it. Samsung told me the final step would be a factory reset. While, I'm sure that would work, it seems that's their solution for all of the problems I encounter. I thought back to when I first had the issue, and it was after I deleted an app. GAME OF THRONES specifically. So, I reinstalled that app, and now everything works like normal.

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Members_clpVAt1
Constellation
Options
Galaxy S20

1. Go to a top level page on your phone

2. Swipe up on the page

3. Search dev

4.  Click on Device Care button

5.  Push the optimize button

6.  push Done

go check your camera

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userJzWXTjDLv1
Asteroid
Options
Galaxy S20
Still says "camera failed"
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