Original topic:

Camera Scan Feature 'Captures' Nothing

(Topic created: 10-13-2021 11:24 AM)
Thaïs
Astronaut
Options
Galaxy S20
Since the recent Gallery update, whenever I try to scan an image using the (camera) optimization guide, [Tap to Scan] merely captures a black/blank screen like in the image below.

image
Black screen capture.

No image of whatever was photographed. If you click [Save] on this black screen, the camera app will automatically 'close' or crash, disappearing from active screen.
3 Replies
Smew
Comet
Options
Galaxy S20

1. What model phone do you have specifically? Is it the S20 FE you're talking about? 

2. FYI Try submitting and error report through the Samsung Members app for software issues

3. Have you tried clearing your gallery / camera app cache and data? Press and hold the app > more info > storage > Clear data  / Clear cache

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Thaïs
Astronaut
Options
Galaxy S20
Yes, S20 FE 5G, and yes I tried forcing quit, clearing cache, restarting, etc. This error appeared after the recent app update, so presumably it was introduced then.

Sent an error report, but was curious if anyone else is experiencing this.
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Thaïs
Astronaut
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Galaxy S20
Fixed in the latest update.
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