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Constellation

Camera errors

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Camera was fine despite many people seemingly having issues, now getting the same errors every time I open the camera and this has happened since the last update that was supposed to fix issues!!???  Help, its becoming a really issue.

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Samsung Care Ambassador

Re: Camera errors

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Hello @userzC5GllYuBa 

 

Sometimes after updates little bugs happen with apps because of data that's stored on the phone previously. So when you get a new update and an app isn't working correctly, you can always try clearing the cache and data for the app. So this will work for any app, not just the camera.

 

Settings-apps-camera-storage and on the bottom you'll see the option to clear cache and clear data. So clear cache,and then data, and then restart your phone. Hope this helps!

 

*if I have helped you, please like this post ❤️ If I have helped solve your problem, please mark this as a solution ✅ Hope you have a great day!

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Samsung Care Ambassador

Re: Camera errors

JUMP TO SOLUTION

Hello @userzC5GllYuBa 

 

Sometimes after updates little bugs happen with apps because of data that's stored on the phone previously. So when you get a new update and an app isn't working correctly, you can always try clearing the cache and data for the app. So this will work for any app, not just the camera.

 

Settings-apps-camera-storage and on the bottom you'll see the option to clear cache and clear data. So clear cache,and then data, and then restart your phone. Hope this helps!

 

*if I have helped you, please like this post ❤️ If I have helped solve your problem, please mark this as a solution ✅ Hope you have a great day!

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Constellation

Re: Camera errors

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Hey! Thanks thats worked a treat!  Have a great day!

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Highlighted
Samsung Care Ambassador

Re: Camera errors

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Glad that worked for you!😊 

 

*if I have helped you, please like this post ❤️ If I have helped solve your problem, please mark this as a solution ✅ Hope you have a great day!
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