Original topic:

Camera stopped working error message.......

(Topic created: 11-23-2021 04:25 AM)
Sickone23bv
Asteroid
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Galaxy S20

On my samsung galaxy s20 ultra my camera does not woek and i get A pop up and it says camera stopped workin

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2 Replies
SamsungJam
Community Manager
Community Manager
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Galaxy S20

Oh no!  I completely understand how bothersome that this can be especially when you really want to use the camera.  Have you run all of the updates for your device?  

 

Have you tried clearing the cache and data for the camera?  If not, here are the steps:


1. Go to the screen where the Camera icon is located. 
2. Tap and hold on the Instagram icon until options show. 
3. Tap App info. 
4. Touch Storage. 
5. Tap Clear cache. 
6. Now, tap Clear data and touch OK to confirm. 
 

If those steps don't work the next suggestion would be to do a full reset of the phone.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Sickone23bv
Asteroid
Options
Galaxy S20
Yes i have but a pop up keep saying camera stoped working
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