Original topic:

Camera

(Topic created: 10-09-2021 12:31 PM)
timkaz99
Astronaut
Options
Galaxy S20
Phone updated and ever since my camera quality went to the trash. Any tips or help?
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8 Replies
userjDjWVsr1Uz
Constellation
Options
Galaxy S20
Since my phone got upgraded last week I can't use my camera mean in video camera yo camera when I text. Also on Facebook I can't use my camera to take pictures but I can use the video camera.. This **bleep**!
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SamsungQue
Honored Contributor
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Galaxy S20

I can understand how frustrating this can be. I would recommend that you try to see if this issue still happens in safe mode. Is this issue apparent in every app that you use?

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timkaz99
Astronaut
Options
Galaxy S20
Yes quality is bad in every app I use. It's only bad from far away. Up close is fine just can't focus at further away objects
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SamsungRyder
Samsung Moderator
Samsung Moderator
Options
Galaxy S20

Hi, there are a few things more to try and see if it makes the camera quality better. When you want to take a picture, your camera should focus on a subject when you touch it on the screen. If Tracking Auto-focus is on, your camera will be locked to that person or item for 3 seconds. Because it is focusing on one thing, it may seem like the camera is not focusing on the entire scene. This can be prevented by turning off Tracking AF. Cleaning the camera's lens will also help. Try this guide here: https://www.samsung.com/us/support/troubleshooting/TSG01001297/#:~:text=If%20the%20camera%20still%20...

 

Please let me know is this helps.

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timkaz99
Astronaut
Options
Galaxy S20
Tracking auto focus is off and lens is clean.. idk what to do. I'm about to throw my phone across the room
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iamblue
Supernova
Options
Galaxy S20

submit an error report on members app

Samsung Members app > + Button > Error report

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timkaz99
Astronaut
Options
Galaxy S20
You guys just need to make an update and FIX THIS ISSUE... THIS IS RIDICULOUS. What did I buy this $1300 phone for? So yall can make an update where it makes the phone run like a BRICK phone. I know yall made that update so it makes it worse, so we buy a new phone. Cause this last update was forced to happen... I have auto update off and my phone just one day automatically schedule this update. My phone always asks me for permission to update... this time it didnt... just by itself started the process... this is just RIDICULOUS
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SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy S20

Thank you for following up. I can certainly understand how frustrating it can be when our device doesn't function as intended. We have a few more things to try and resolve the symptoms you are experiencing:

 

1. Clear the cache on your camera app: Go to settings > app > camera > tap on force stop > then tap on storage and clear cache

 

2. Wipe the cache partition. The system cache partition stores temporary system data. It's supposed to allow the system to access apps more quickly and efficiently, but sometimes things get cluttered and outdated, so a periodic cache clearing can help make the system run more smoothly. Give these steps a try: 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby / Power key.
  3. When the Android logo displays, release both keys.
  4. An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
  5. Press the Volume down key several times to highlight Wipe cache partition.
  6. Press Bixby / Power key to select.
  7. Press the Volume down key to highlight Yes, then press the Bixby / Power key to select.
  8. When the process is complete, Reboot system now is highlighted.
  9. Press the Bixby / Power key to restart the device.

3. Factory reset. Important: Please save any information you need prior to the factory reset because your personal information may not be recovered. If you have encrypted the microSD card, you must decrypt it before resetting the phone. Otherwise, your phone will not be able to read the data on the card. From Settings, search for and select Decrypt SD card, and then follow the on-screen prompts.

Before you perform a factory reset, be sure to back up your personal data, so you don't lose it all. Give this link a try: samsung.com/us/support/answer/ANS00062029/

 

If you have tried all these troubleshooting steps and are still experiencing these symptoms the final step would be a service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.

 

1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

4. UbreakIfix which is a Samsung Authorized walk-in service center: https://www.samsung.com/us/support/ubreakifix

5. Private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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