Original topic:

Cant access downloaded picture

(Topic created: 07-17-2021 01:57 AM)
user9aNaBcRiuw
Constellation
Options
Galaxy S20

When I go to "images", where I can see my different picture files, I can see the image preview in my downloads folder but when I click downloads the folder is empty.

I have tried restarting and turning phone off and on, toggling hidden files on and off, tried to move it by selecting the whole folder (it gives me an error) I tried downloading other pictures and I have complete access to view or move those. No matter what I try I can't get to the original image. 

Any suggestions?

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1 Reply
Smew
Nebula
Options
Galaxy S20

Try submitting an error report through the Samsung Members app! 

Did this happen following a recent software update?

What software version is your S20 on? (Settings > About Phone > Software Information > Build Number [last 4 characters])

are the files showing up in any other folders, or are they completely gone from the phone?

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