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Constellation

Cant send Screen Recording

So i have the new samsung S20 Ultra... yes very expensive so i expect every singe thing to work. When i make a screen recording and try to send it through whatsapp or just as a MMS it gives me an error message . And i have power cycled the phone issue is still there. I would like to be able to send my screen recordings. Anyone know of a fix ??

7 REPLIES 7
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Product Expert

Re: Cant send Screen Recording

@userC3mTyNjdej 

What error are you receiving when sending ? Is it a file limit size ? 

If so, try verifying that the file limit under your messages > MMS setting is set to the largest size 

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Constellation

Re: Cant send Screen Recording

The error message says "Failed to process video, please try again later. If you keep seeing this message, please restart your phone."

I tried restarting the phone but I still see the same error.

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Samsung Care Ambassador

Re: Cant send Screen Recording

@userqUGDIfsG4d yea the video may not be able to send due to big file you might want to reduce the file. I did try to send MMS video with screen capture and it went through that was a minute or less video.

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Samsung Care Ambassador

Re: Cant send Screen Recording

Try turning the screen shot feature of and on there is a setting in screen shots to record sound and video, also check the direct share settings

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Constellation

Re: Cant send Screen Recording

I am experiencing the same issue on my new Galaxy S20. I could not send a screen recorded video over Whatsapp and restarting did not help. Size of my 6 second video is 16 MB.SmartSelect_20200612-074559_WhatsApp.jpg

 

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Constellation

Re: Cant send Screen Recording

I have the s20 as well and I'm having the same issue. My screen record was for a few seconds as well, I was trying to send the video on whats app and the same error pops up. I've restarted my phone and I have far more space in my phone. Anyone advise?

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Constellation

Re: Cant send Screen Recording

I Had the same issue. Long press on the screen recording icon then set video quality to 720p. Everything should work.
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