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Constellation

Charge port issues

Has anyone else ran into charge port issues on their Ultras? I go to charge it and it connects, then about 30 seconds later disconnects and then reconnects. Except one cord I have from a previous Samsung phone, for whatever reason that charges it no problem.

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Product Expert

Re: Charge port issues

It sounds like the cord you are currently using is flawed or damaged. Its kinda weird that your older Samsung cable is working over the one that came with your phone. I would suggest finding the nearest Samsung Experiance or Ubreakifix store and having them run some diagnostics on your phone and charging port just to be safe.  Here is a link to help you find the closest Samsung/Ubreakifix store near you that can help    https://www.samsung.com/us/support/service/locations/

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