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Charging port "detects moisture or debris"

(Topic created on: 4/4/21 5:05 PM)
useraIh3PqAgS3
Asteroid
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Galaxy S20

Charging port "detects moisture or debris"

I've  upgraded from the S8 to the S20, received my s20 on December 26th, two and a half months later (with the stock super fast charger being all I've ever used to charge it, phones well taken care of with factory screen protector still on ect, barometer sensor have been checked, no seals broken ect the super fast charger works on my old S8 no problem) I have a moisture detected icon and inability to charge through the port. I've been watching others with this same issue posted and no solution or support from Samsung. 

I thought I'd add my account to this. In my case I purchased the warranty through my carrier (extended with 2 replacement if needed) my carrier told me it was still a 300 dollar deductible to fix the phone. Samsung got no support. 

All I have to say is, awful, I don't think I'll stick with Samsung after this. They sold me the bill of goods and have no support for this issue. It makes the phone a paper weight.  This is my first post but I've been seeking a solution for a few months now, no luck, no support ect. 

 

I now use a wireless charger I had to buy to use the s20 (takes close to 4 hours)  so I know it's not the charger that's defective. I really wish I was able to charge this otherwise decent phone. 

$1300 paperweight. Samsungs slowly turning into a not so cool company. Feeling ripped off, there are no other words for it. 

I don't imagine I'll ever have this rectified so I'm posting this is a warning to not buy phones from Samsung, as a loyal user what I remember them selling is not what they currently sell, and they seriously show no support to the users once the products purchased. 

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy S20

Thank you for reaching out. I would recommend a service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.

 

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

4. Private message: http://bit.ly/2JH2rq2

5. UbreakIfix: https://www.samsung.com/us/support/ubreakifix


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beardguy365
Astronaut
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Galaxy S20
yea I had the same problem then when it did charge it had a slow charging problem.. so I world day just hey a wireless charger
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KidSparkles
Asteroid
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Galaxy S20
Same thing happened to my Note 10+ almost a year ago. I ended up having to pay over $400 for a $20 piece. Samsung's recommended repair shop wouldn't even try to run a report on it until I paid them about $140 to repair a fracture on my rear facing camera. I paid, they ran "diagnostics" to verify if my repair was covered under warranty. Of course it's wasn't. Even though the damage found was exactly the same as damages covered, they refused to take care of it. Keep in mind I've been using Samsung galaxy phones since the Galaxy SIII, I've been working in my trade for over about 14 years & haven't had any issues before now. I'm in the electrical construction & service industry, embodying the environments I work in change throughout the seasons of the year & each job I go to. This device hasn't ever been submerged in water (even though it's advertised to withstand the opposite). My previous phone was the Note 9 upgraded edition & my daughter still uses it today. I took that phone to a pool party in Vegas & had it totally submerged under water for more than an hour because I tucked it in my wristband of my swim shorts while playing volleyball in the pool. It did notify me it couldn't charge because of moisture in the port, (wireless charging worked fine), there was water in the speaker because when my friend called me I couldn't understand what they said, however less than 24 hours later the Note 9 was working just fine. I did nothing to it to help dry it out such as putting in a bag of rice, it's just really that great of a product.
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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy S20

Thank you for reaching out. I would recommend a service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.

 

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

4. Private message: http://bit.ly/2JH2rq2

5. UbreakIfix: https://www.samsung.com/us/support/ubreakifix


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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useraIh3PqAgS3
Asteroid
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Galaxy S20

After SOME time talking with agents over your messaging service I was asked to seek out one of your call center options, your call centre's are closed, your tech support was consolidated to texting service in which I incurred chargers to text with only to be told the service was un avaliable and to go back to the self serve options.

Screenshot_20210405-162451_Messages.jpg

Screenshot_20210405-162627_Messages.jpg

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useraIh3PqAgS3
Asteroid
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Galaxy S20

Update, after being asked a series of questions over texting I was asked to factory reset my phone, I have read accounts of others having tried this. Based on thoose I am extremely dbout full, but hopefully it will work. Now with that said that's hardly a soloution, I would imagine the issue may re-start shortly after.

simply blanketing the problem is not what I'd call a solution, if it is infact a software bug release a bug fix don't have us run in circles factory re-setting. 

Again that's still best case scenario, so, so unimpressed.

If not I was told the phone needs to be physically examined.  I offered pictures to verify my phones out of box condition and they simply continued with questioning about my phone info. 

No information was giving as to if it being seen to would be out of my pocket (unacceptable if so) 

Just none. I also expressed that I did not think it was wise to continually wireless charge. The induction process heats the phone for an extended period of time (4 hours) where as the cable charge heats it for a short period. So I'm un happy with the possibilty of the integrity of the phones battery being compromised, as well as the need to purchase a sepreate charging acsessory after upgrading from my S8 to have a sub par charging method. 

I will continue to update here, I hope anyone experiencing the same poor service will take something from this. 

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SamsungQue
Samsung Moderator
Samsung Moderator
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Galaxy S20

An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!

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