Original topic:

Contacts no longer searchable after recent OS update

(Topic created: 05-30-2021 01:16 PM)
Coast1
Asteroid
Options
Galaxy S20

Is there a procedure to get back the search function in Contacts? After latest update Contacts searches are no longer working. The message "We're indexing your contacts to make search better, but you'll have to search for exact names till that's done" has been there almost a month. The indexing process has crashed it looks like. Has anyone experienced the same? Any work-around?

Samsung support - can you help?

2 Replies
SamsungCole
Samsung Moderator
Samsung Moderator
Options
Galaxy S20

Have you cleared the cache of the phone app and cache partition since this has happened?


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Coast1
Asteroid
Options
Galaxy S20

Yes, have done both. Still to no avail.

The contact search screen is stuck in that message "We're indexing your contacts..." for over a month now. The indexing function, if you can call that at this point, has crashed.

This happened after the previous OS update. Not this last one, but the one before; ever since then it has been inoperative.

Can you advise again? 

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