I cracked my s20ultra near the middle of the screen. My top third of the screen works but the has no touch response and occasionally gets random touch responses like if you get water on a touch screen. I submitted a repair request thingast Wednesday and still haven't gotten an email about it. How can I go about repairing my phone and/or when will it be avaliable? Thank you for any help
Sorry to hear what happened to your phone,
Depending on where you stay at, UBREAKIFIX(https://www.ubreakifix.com/) is an authorized Samsung repair center that works on accidental & in-warranty phones. You can also contact 1-800-SAMSUNG(726-7864) to see the status of the mail-in process. Hopefully this helps.
Have a good one.